Privacy Policy

Resolved Family ("we," "us," "our," or "Company") operates the resolvedfamily.com website and The Resolved Brief product. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect information in the following ways:

• Email Address: Required for account access, The Resolved Brief PDF delivery, and communications from us.
• Quiz & Scorecard Responses: Your answers to family readiness questions about finances, insurance, medical wishes, and digital access. These inform your personalized Resolved Brief.
• Walkthrough Responses: Information you provide during the guided walkthrough process used to generate your personalized Resolved Brief PDF.
• Session Data: Technical information about your interactions with our product, stored to maintain your session and improve our service.
• Usage Analytics: IP address, browser type, pages visited, and time spent on our site (collected through standard web analytics).

We do NOT collect: Passwords, bank account numbers, Social Security numbers, credit card information, or other highly sensitive financial identifiers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To create and deliver your personalized Resolved Brief PDF.
• Communication: To send you your completed Brief, transactional emails, and service-related updates.
• Personalization: To tailor your experience and the content of your Brief to your specific family situation.
• AI-Powered Content: To generate personalized narrative sections in your Resolved Brief using AI technology.
• Improvement: To analyze how users interact with our product and improve our service, user experience, and features.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Fraud Prevention: To detect, prevent, or address fraud, security, or technical issues.

3. Third-Party Services

We share your information with trusted third-party service providers who assist in delivering our services:

• SamCart: Processes all payments securely. Your payment information is handled according to their privacy policy.
• Resend: Delivers your Resolved Brief PDF and transactional emails. We share your email address for delivery purposes only.
• Supabase: Stores your session data and quiz responses to maintain your account and generate your Brief.
• Netlify: Hosts our frontend application.
• Railway: Hosts our backend services.

These service providers are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality and security of your data.

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Data: Retained for the duration of your account and for a reasonable period thereafter to comply with legal obligations.
• Session Data: Retained temporarily during active sessions and for a short period afterward for troubleshooting and analytics.
• Email Address: Retained to maintain your account and for communication purposes. You may request deletion at any time.

You may request deletion of your account and associated data by contacting us at jb@onebuckcapital.com.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Session Cookies: Maintain your logged-in state during your visit.
• Analytics Cookies: Help us understand how users interact with our site to improve functionality and performance.
• Functional Cookies: Remember your preferences and settings.

Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our service may become unavailable or function improperly. By using our services, you consent to our use of cookies as described in this policy.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal retention obligations).
• Opt-Out: Opt out of marketing communications by clicking "unsubscribe" in emails or contacting us directly.
• Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact us at jb@onebuckcapital.com with your request.

7. Children's Privacy

Our services are not directed to individuals under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. Parents or guardians who believe their child has provided information to us should contact us immediately at jb@onebuckcapital.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and limited access to personal data. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a new "Effective Date." Your continued use of our services after such changes constitute your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy, concerns about our privacy practices, or wish to exercise your privacy rights, please contact us:

• Email: jb@onebuckcapital.com
• Website: resolvedfamily.com

We will respond to your inquiry within 30 days.